Returns & Exchanges

We hope you love your SWAYE piece. If you wish to make a return or exchange, we accept requests within 14 days of delivery.

Conditions for Return

Due to the delicate nature of fine leather craftsmanship, returned items must be in perfect, sellable condition:

• Returned items must be unworn, unused and in their original saleable condition.
• Protective plastic covers on hardware must remain attached and untampered with.
• Returned inside the original dust bag, presentation box, and outer shipping carton.

Items that show signs of wear, leather creasing, or missing components will not be accepted and will be returned to the client.

Exchanges

• UAE Orders: We offer one complimentary size/color exchange per order.
• International Orders: Due to customs processing, international clients must initiate a return for a refund and place a new order for the desired item.

How to Initiate a Return

1. Email our concierge at studio@swaye-studio.com with your Order Number and reason for return.
2. For UAE orders, our team will arrange a complimentary door-to-door courier pickup.
3. For international orders, we will issue a prepaid return shipping label (return freight and non-refundable import duties will be deducted from the final refund amount).
4. Upon quality inspection approval at our studio, your refund will be processed back to your original payment method within 5–7 business days.